Support

Need Help?

If you encounter any issues while using the Check In Service API or have questions about integrating your Property Management System (PMS), we’re here to help! This page provides all the information you need to get support quickly and efficiently.

How to Get Support

1. Consult the Documentation

Before reaching out, check the following sections of the documentation:

• API Reference: Detailed descriptions of endpoints, request/response formats, and examples.
• Setup Guide: Instructions for configuring your development and production environments.
• Error Codes: Common issues and how to resolve them.

2. Contact Our Support Team

Email Support

For general inquiries, technical assistance, or bug reports, contact our support team at:
support@yourcompany.com

Please include the following details in your email:

• Your API key (if applicable).
• The endpoint and request type (e.g., POST /api/v1/card/authorize).
• A timestamp of when the issue occurred.
• A detailed description of the problem, including any error messages.
• Steps to reproduce the issue (if applicable).

Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM (GMT)
• Weekends and Public Holidays: Limited support available.

We’re committed to providing you with the best possible support. Thank you for using the Check In Service API!